Teekay Multi-Factor Authentication Guide

What is it?

Multi-Factor Authentication is an additional security layer which confirms your identity by presenting a second piece of evidence (factor) when attempting to use Microsoft Online services (such as Email, SharePoint, OneDrive, etc.) and a number of Cloud-based Teekay applications. In the event of credential theft, your account and data cannot be accessed without possession of the second layer of authentication which is an approval prompt or text message sent to your mobile device.

All shore based end-users must enroll in Multi-Factor Authentication. To understand how the process works, see the How it Works tab.

Let us set up your phone

You will need both your PC and your mobile phone to complete the enrollment process. We suggest navigating to https://aka.ms/setupsecurityinfo on your laptop/desktop computer, and clicking through this enrollment guide on your mobile device.
You will be prompted to download the free Microsoft Authenticator app from the iOS or Android apps store onto your mobile device.

Choose your phone platform

Get Started

Protecting Teekay Accounts with Multi-Factor Authentication

With Multi-Factor Authentication, you will protect your Teekay account with something you know (your email address and password) and something you have (your phone).

Signing in to your account will work a little differently on a personal device or external network:

Step 1 - Enter your password
Whenever you sign into your Teekay account, you'll enter your username and password.

Step -2 You will be prompted for a second verification
Either approve the notification sent to the Microsoft Authenticator app, or enter the verification code sent to you via text message, or phone call. Entering this code into the prompt will complete the sign in process.

You will only be prompted for Multi-Factor Authentication if the security situation requires it, usually if you are:

Logging in on an external network
Using a personal computer or mobile device
Using Microsoft 365 applications on an external network

If you receive a suspicious verification request, do not approve it and report it to IT for investigation.

Where can I get support?

If you have questions or concerns, please contact HelpDesk@Teekay.com.

Americas (+1 604 609 4711) AustralAsia (+65 6692 9999)